Refund policy

At Sangi's Kitchen, we take great care in crafting and delivering our products to ensure they reach you in the best possible condition. Due to the perishable nature of our products, all orders are final and we do not offer returns or exchanges.

1. Eligibility for Replacement or Refund

We only offer support under the following conditions:

You receive a damaged, defective or incorrect item. No other requests including change of preference will be accepted.

2. Claim Window

All claims must be raised within 48 hours of delivery. Requests made after this period will not be considered and the order will be deemed accepted in good condition.

3. How to Raise a Request

To initiate a claim, email us at customer.care@sangiskitchen.com and include your order ID, a description of the issue and clear images or videos of the product and packaging.

We strongly recommend recording a video while unboxing your order as this helps us verify claims quickly and accurately. In certain cases claims may not be accepted without sufficient proof.

4. Verification & Approval

All claims are subject to review and verification by our team. We reserve the right to approve or reject any request based on the evidence provided and may request additional information if required. Only approved claims will be processed further.

5. Replacements

For valid claims we will first attempt to resolve the issue through a replacement product at no additional cost. If the replacement also has a verified issue we will then evaluate the case for a refund. Replacement timelines may vary based on product availability and delivery location.

6. Refunds

Refunds will only be considered if a replacement is not possible or if a replacement has already been provided and the issue persists. Approved refunds will be processed to the original payment method within 7 to 10 business days after approval.

7. Delivery, Handling & Product Condition

We strongly recommend inspecting your package at the time of delivery and refusing delivery if the outer packaging appears visibly damaged or tampered with.

All our products are sealed for safety and hygiene. Claims will not be accepted for products where the seal has been broken, tampered with or opened unless an issue is clearly evidenced at the time of unboxing.

We are not responsible for issues reported after the claim window or improper storage or handling after delivery.

8. Cancellations

Orders once placed can only be cancelled if they have not been processed or dispatched. Once an order is shipped it cannot be cancelled.

9. Contact

Cosmolift Consumer Products Private Limited
Email: customer.care@sangiskitchen.com